FAQs

 

Who are you and why should we buy from you?

Parker West Comics & Toys is a division of Parker West LLC which also includes Parker West Books and Parker West Games.  Our business is focused on creating, collecting, and selling products that bring fun and joy to everyone. Whether you are a kid or a kid that never wanted to grow up, our store is for you. We know there are a lot of online retailers that sell comics, toys, and games, but we want to be different. Our focus is on the personal experience we provide to shoppers and we hope to build a community of geeks, just like us, who love books, comics, toys, and games. 

Where do you get your products?
Our products are directly purchased from wholesale distributors, product manufacturers, and from private collections.  All of the products we sell are sealed, new in package, and officially licensed.  

How long will it take to receive my order?
All orders are processed and shipped within 24 hours. Often orders are shipped out the same day if they are received by 3 pm (EST).  If we can't ship them out the same day, then they will be shipped out within 24 hours Monday thru Friday.  We use USPS First Class, Priority Mail, and UPS Ground to ship our orders.  All of our packages are confirmed with a tracking number.  Most orders are shipped with 1 to 3 days priority shipping, but some orders may take 3 to 5 days.  You will see your delivery time on the checkout page. 

Do you offer free shipping?
We offer free shipping on selected products and categories each week.  Sign up for our Inside the Toy Box Newsletter for these weekly offers. 

Do you offer returns and refunds?
Yes, we do!  We offer refunds within 30 days of purchase. Since almost all of our products are collectible, we do ask that new sealed products are returned in their unopened original packaging and pre-owned items are returned in the same condition that you received them. Please contact us or see our Returns and Refunds page for more information. 

Can I cancel my order if I change my mind?
Absolutely. If you contact us before the item is shipped, we can cancel the order and provide you with a full refund. If your order was shipped, then we will require the package to be sent back to us for a refund.  Just don't open the package and mark on it RETURN TO SENDER to have it sent back to us free of charge. 

You have comics in your name but where are the comics?
We do have comics! However, we are not ready to sell them yet.  One of the things we believe in is making sure that the products we sell are high-quality and customers know exactly what they are getting when ordering from us.  This can be a little tricky with comic books because so much of the value in comic books is about the condition and grade of the book. We are working on the best way to photograph and list individual books because we will not use stock photos of covers like many other websites use to list comic books for sale.  We are planning to start to list our comics during the Fall 2018 and have our whole collection online in 2019.